FAQs

Q1: How long does order processing and shipping take?
Orders are typically processed within 1–5 business days, excluding holidays. Delivery times depend on the shipping method and your location and may take up to 21 business days for delivery. You'll receive email updates at key stages.

Q2: What if an item is out of stock or backordered?
You’ll be notified via email. You can wait for restocking or cancel for a full refund.

Q3: Can I cancel or modify my order?
Yes, but timing matters. You have one hour after placing the order to change or cancel it. After that, it may be too late.

Q4: What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay.

Q5: How do returns work?

• Within 14 days, unopened items are eligible for a full refund.
• Opened/damaged items incur a 15% restocking fee.
• Customers are responsible for return shipping.  Refunds are processed within 7–14 business days.

Q6: Do you offer product warranties?
Yes, all products come with the manufacturer’s warranty. Contact them directly for claims beyond repair.

Q7: I received a damaged or incorrect product. What now?
Contact us immediately. We’ll arrange send you return shipping instructions.

Q8: Can I exchange an item?
Exchanges are treated as new orders. Return the original item, then place a new order. See our return policy for details.

Q9: Where do you ship?
We ship within the United States, shipping options and costs are calculated at checkout. 

Q10: Who do I contact to for support?
Email support@homedge.shop, we aim to respond within 1 business day.